Terms & Conditions
TERMS & CONDITIONS
User Agreement of Service
Following Terms and conditions of Service contain the terms that govern your use of the Thewatchdesigner.com service.
These terms of service describe your rights and responsibilities.
Thewatchdesigner.com services are provided to individuals who are at least 18 years old or minors who have parental permission to open and maintain an account.
Use of the Thewatchdesigner.com web site service constitutes acceptance of these Terms of Service.
Please read them carefully.
By clicking the “Submit” button and completing the registration process you are stating that you are eligible for an account and you agree to be bound by all of these terms and conditions of the service (“TOS”). We reserves the right to add delete and/or modify any of terms and conditions contained in this terms and conditions of service at any time and in its sole discretion by posting a change notice or a new agreement on the Thewatchdesigner.com web site. If any modification is unacceptable to you, you can only choose not to use the Thewatchdesigner.com website and service.
Your continued use of theThewatchdesigner.com web site will constitute binding acceptance of the changes of the Terms and Conditions of Service.
In order for Thewatchdesigner.com to quickly, efficiently and professionally serve our customer’s needs as well as to insure that all customer correspondence is properly documented please submit ALL inquiries to us via email. Inquiries will be confirmed to you within minutes and responded within 24 hours or less as long as your order number or the word “thewatchdesigner.com” is placed in the subject line of your email, and it is sent to support@thewatchdesigner.com ONLY. Please DO NOT send emails to any other Thewatchdesigner.com email address (unless you are advised to do so) since it will be discarded as SPAM.
(1) The Customer guarantees, warrants, and certifies that it does not infringe upon or unlawfully, wrongfully or improperly use any trademark, name, service mark or copyright owned or claimed by another. The Customer further guarantees, warrants and certifies that to its knowledge no action, suit, proceeding or investigation has been instituted or threatened relating to any trademark, trade name service mark, copyright formerly or currently used by the customer in connection with the services rendered by the Company.
The Customer shall indemnify, defend and hold harmless the Company from and against any and all liabilities costs or expenses which the Company might incur arising from or relating to the Customer’s infringement upon or unlawful wrongful or improper use of a trade name service mark or copyright owned or claimed by another
2) Furthermore, the thewatchdesigner.com shall not be liable for any injury or damage to any person or property whatsoever by reason of or in any manner growing out of the customer’s infringement upon unlawful, wrongful or improper use of a trademark trade name, service mark, copyright owned or claimed by another.
(3) Thewatchdesigner.com reserves the right to decide in its sole discretion to reproduce images presented to it in connection with its business as well as the sole discretion to deny the customer the ability to utilize thewatchdesigner.com website for the sale of their goods
(4) Customer certifies that he is over the legal age 18 and has the ability to enter into any and all transactions on thewatchdesigner.com website.
(5) Due to the customized nature of all products sold on our website cancellations will not be honoured once an order has entered production. All orders are to be fully paid for at the time of production.
6) Based on the advice of thewatchdesigner.com production team alterations to certain aspects of your custom product order such as the merchandise brand, size, colour, print process used, print size, print colour etc may be required due to limitations caused by available product, available production materials, production equipment capabilities, as well as limitations caused by the quality or type of your submitted design. In instance you agree that thewatchdesigner.com will send an approval via the email address which you submitted when placing your order you do not agree with the requested change you retain the right to reject requested production change by replying to it within 10 days of it being sent to you. Thewatchdesigner.com may re-request that you accept a production alteration one additional time if an alternative method to produce your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your original method of payment.
7) RETURNS/CANCELLATIONS
(7a) thewatchdesigner.com produces each and every customer order on a made to order and personalized basis which allows us to customize the product as well as to offer literally millions of design choices. For this reason thewatchdesigner.com is unable to accept returns or exchanges of product due to a customer’s desire to the change the size, style, colour, art or design of the product that they ordered.
Thewatchdesigner.com responsibility is to duplicate to the best of our ability designs which are submitted even though the design image may be low resolution or may be defective in some way. Thewatchdesigner.com will imprint designs exactly as it is received from the customer and we do not accept written requests to alter the design which is submitted with the order. Thewatchdesigner.com is not responsible for and does not accept returns or exchanges due to the designs “look” or “feel”. Further the “look” or “feel” of the designs application to the product is not grounds for the return of the product as long as the design is fully applied to the product.
Products may not be returned if it has been washed or worn.
(75) CARE
Thewatchdesigner.com is not responsible for fading or other damage which are caused during improper washing or care. The proper care instructions are clearly posted at Thewatchdesigner.com you can find it out easily in the help section.
76) SIZING
Our product is sized exactly to industry standards. Thewatchdesigner.com provides detailed sizing charts in various places throughout our web site and is not responsible for incorrect size ordering.
(70) REFUNDS
Thewatchdesigner.com does not provide cash refunds for product which has been shown to be defective. Thewatchdesigner.com strict policy is to repair or to re-do all truly defective products and to re-ship it back to the customer at Thewatchdesigner.com expense.
(72) RETURN AUTHORIZATION NUMBER
Thewatchdesigner.com will provide a Return Authorization number and return address once a valid claim regarding defective product is submitted to support@thewatchdesigner.com. This claim must be submitted within 5 business days of the products receipt by the customer and must be received by Thewatchdesigner.com within 5 days of the products receipt by the customer. When requesting a Return Authorization number the following information is required:
Detailed reason for the return, Has product been or worn? Is the product potentially wearable/usable or a complete loss to you? The email must contain the customer’s order number in the subject line.
Thewatchdesigner.com customer service teams will reply within 24-48 hours with either further questions or with an Return Authorization number and a return shipping address. All returns must be clearly marked with this number.
Once the product is returned to thewatchdesigner.com via appropriate shipping service (thewatchdesigner.com is not responsible for lost returns that are not tracked). Thewatchdesigner.com Quality Control team will inspect the product to determine if it is defective or not. “Defective” is defined as a material manufacturer’s flaw in the product itself or a material error in the imprinting or embroidering of the product slight variations in colour, design, product size, design size or product “look” are not considered defects. A 15% re-stocking fee and return shipping charges will be charged for merchandise returned that is deemed either not damaged or if the damage is determined not to be the fault of thewatchdesigner.com.
7f) CANCELLATIONS
Due to the unique nature of all custom made orders (any designs. images. logos, characters or special merchandise which is used) they cannot be cancelled.
8) ORDER PRODUCTION
Production of orders including orders from the continental United States
(U.S.). as well as worldwide orders (INTL.) production period for custom imprinted product is 2-4 working days or on the rare occasion that a product style color or size is on back order production time may be extended by a maximum of 5 business days. Orders produced within this reasonable stated period are not returnable or refundable since customized product is not re-stockable. Once production is completed your order will be shipped immediately.
9) ORDER SHIPPING
Once we received your order it takes 2-5 business days for production, and then shipping time takes about 1-6 weeks for shipment arrival including USA. Canada, European countries and other countries that means from the date you order you can expect the shipment arrival within 8-45 business days If you still don’t get the shipment after 45 business
Days please allow it some extra days as sometimes, shipping delays may be incurred due to increased security processing with international customs.
Thewatchdesigner.com utilizes well known outside national & international carriers. All shipping times are within the control of the outside carrier and therefore are not guaranteed by Thewatchdesigner.com. We do not currently offer overnight shipping on a local or worldwide basis. Shipping is available to all countries. Thewatchdesigner.com is not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable advise you on these.
(10) ORDER TRACKING
To track your order simply email support@thewatchdesigner.com with your inquiry and our shipping department will respond in less than 24 hours via email with your order status. You must include your order number in the subject line of your email inquiry.
(11) Termination
Thewatchdesigner.com may terminate or suspend your access to all or part of the site without notice for any conduct that thewatchdesigner.com in its sole discretion believes is in violation of any applicable law or is harmful to thewatchdesigner.com or a third party. Thewatchdesigner.com reserves all rights to interpret alter and terminate any services we provided.
(12 Notice
Thewatchdesigner.com may deliver notices to you by means of electronic mail, general notice on Thewatchdesigner.com or by post.
(14) Modification of Terms
Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.
(15) Governing Law
Terms of Use shall be governed by and construed in accordance with law. You irrevocably agree that the courts of law shall have exclusive in relation to any claim or dispute concerning or arising from Terms of Use and the order terms.
Terms of Use were last updated on 9th October 2021
